One of the biggest challenges that small and medium-sized businesses face is how to use their limited resources most effectively. Every decision, from what products or services to offer to how to market and sell them, has to be made to protect their bottom line.

Small businesses also face several challenges in obtaining reliable IT services in-house. Not only do you have to worry about the expense of benefits and paid time off, but you also lose out on productivity when your techs are out of the office. Plus, if your tech employees leave, it can add fuel to the fire because it’s hard to find good talent.

This is where an IT service provider can be helpful. An IT service provider is a specialist who can act as your outsourced IT department.

How much do you know about IT service providers?

An IT service provider can benefit your business in several ways:

Ransomware and cyberthreat protection

Cybersecurity and ransomware are two of the biggest concerns for businesses and individuals today. An IT service provider gives you solutions to combat these threats so you can focus on your work without worrying about your organization’s data or devices being compromised.

Compliance with industry regulations

IT service providers are in a unique position to help businesses stay safe and compliant online. They have the expertise and experience to protect your data as per your industry standards so that you remain compliant with defined regulations and protect your brand from data breaches.

Stay updated with current technology trends

IT service providers are committed to educating you about the latest technology trends and the cybersecurity landscape at large. They aim to help you reduce your risk, so you feel confident about using technology without worrying about your safety.

Available at all times

An IT service provider is available 24/7/365, unlike an in-house IT team that might leave you helpless when they are on leave. Above all, they are professionals who have years of experience in the IT industry and can help you with a wide range of services from network security to data backup and recovery.

Optimization of your productivity, efficiency and tech investments

Running a business is hard work. It takes a lot of time, energy and resources to keep things moving in the right direction. When it comes to technology, it’s often hard to know where to start. IT service providers are experts in optimizing your productivity and efficiency. They can help you get the most out of your technology investments so you can focus on what you do best — running your business.

The decision is yours

When it comes to choosing IT services, you have a few different options. You can outsource your technology needs to an IT service provider or use a hybrid approach where you enlist their services in addition to your in-house team.

Outsourcing IT services can be a great way to get access to expertise that you might not have in-house. It can also be an excellent way to get help with specific tasks or projects that are outside your core competencies. However, it’s up to you to decide what works best for you.

We understand that every business is different and has unique needs. That’s why we tailor our services to fit each company. We also have a wide range of services to choose from, so you get what you need.

To get started, reach out to us, and let us know what your business needs. We will be happy to provide a proposal outlining the specific services spanning security, backup, compliance and much more that we can provide for you.

About Powered Services 

Powered Services sales and marketing resources and tools are provided to aid and promote the sales and retention of customer prospects and clients. Resources are meant as guidance and instruction and do not account for any laws, regulations or restrictions. We suggest you seek legal counsel where applicable. 

Copyright and limited permissions granted by Kaseya Powered Services. All sales or marketing samples and templates provided are to be used exclusively to promote or sell Kaseya products. ©2022 Kaseya Limited. All rights reserved. Kaseya and the Kaseya logo are among the trademarks or registered trademarks owned by or licensed to Kaseya Limited. All other marks are the property of their respective owners.

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As the world becomes more digital, so do the risks of conducting business online. Cyber incidents can happen to any business, regardless of size or industry, and can have serious consequences.

The following are some examples of common types of incidents to look out for:

Phishing

Phishing is an online scam in which criminals send emails or instant messages falsely claiming to be from a legitimate organization. These messages typically contain links to bogus websites designed to steal your personal information such as your login credentials or credit card number. Phishing attacks can be challenging to detect because scammers use familiar logos and language to dupe their victims.

Denial-of-service

A denial-of-service attack makes a computer or other service inaccessible to users. These attacks are carried out by flooding the victim’s computers or network with requests, rendering it unable to respond to legitimate traffic or causing it to crash. Such attacks can be excessively disruptive and can result in significant financial losses.

Ransomware

A ransomware attack is a cyberattack through which hackers encrypt a victim’s data and demand a ransom to decrypt it. Encryption is the process of transforming readable data into an unreadable format. This is done using a key, which is a piece of information that controls the transformation. Only the same key can convert the unreadable format to readable data or decrypt it.

These attacks can be incredibly detrimental to individuals and organizations since they frequently lead to loss of data or money.

SQL injections

An SQL injection is a form of attack cybercriminals use to execute malicious SQL code in a database. Simply speaking, SQL code is a language to communicate to computers. You can use it to tell the computer what you want it to do, like find some information or create a table, for example. Cybercriminals use this code to change, steal or delete data.

SQL injection attacks pose a serious risk to any website that relies on a database because they can cause irreversible damage.

Malware is software that is intended to harm computer systems. It can take the form of viruses, Trojans or spyware. Malware can be used to steal personal information, corrupt files and even disable systems.

Malware

Nothing could be further from the truth if you believe cybercriminals only target large corporations. According to a recent report, 43% of all cyberattacks target small businesses.1

Real cyber incidents experienced by small businesses

Although the media usually underreports attacks on small businesses and focuses on data breaches that affect large corporations, here are two instances of incidents that severely impacted small businesses:2

1. When the bookkeeper of a boutique hotel began receiving insufficient fund notifications for regularly recurring bills, the chief executive officer (CEO) realized their company had been the victim of wire fraud.
   
   A thorough examination of the accounting records revealed a severe issue. A few weeks prior, the CEO had clicked on a link in an email that they mistook for one from the Internal Revenue Service (IRS). It wasn’t the case. Cybercriminals obtained the CEO’s login information, giving them access to sensitive business and personal information.
   
   This attack had a significant impact. The company lost $1 million to a Chinese account and the money was never recovered.
   
2. The CEO of a government contracting firm realized that access to their business data, including their military client database, was being sold in a dark web auction. The CEO soon noticed that the data was outdated and had no connection to their government agency clients.
   
   How did this data leak happen? The company discovered that a senior employee had downloaded a malicious email attachment thinking it was from a trusted source.
   
   The breach had a significant operational and financial impact, costing more than $1 million. The company’s operations were disrupted for several days since new security software licenses and a new server had to be installed.

Collaborate for success

Your business is not immune to cyberthreats. To address incidents as they occur, adequate security measures and an incident response plan are required. Consider consulting with an IT service provider like us if you need help identifying the right technologies to prevent a cyber incident or help with developing an incident response plan.

Feel free to reach out now.

Source:
National Cyber Security Alliance (NCSA) Report, 2022 – Staysafeonline.org/cybersecure-business
National Institute of Standards and Technology (NIST) – Small Business Cybersecurity Case Study Series

About Powered Services 
Powered Services sales and marketing resources and tools are provided to aid and promote the sales and retention of customer prospects and clients. Resources are meant as guidance and instruction and do not account for any laws, regulations or restrictions. We suggest you seek legal counsel where applicable. 

Copyright and limited permissions granted by Kaseya Powered Services. All sales or marketing samples and templates provided are to be used exclusively to promote or sell Kaseya products. ©2022 Kaseya Limited. All rights reserved. Kaseya and the Kaseya logo are among the trademarks or registered trademarks owned by or licensed to Kaseya Limited. All other marks are the property of their respective owners.

The post Why Your Business Needs to Prepare for Cyber Incidents appeared first on ITExperts.

We now offer small and micro business support packages.

November 30, 2020

We now offer small business support packages for even the smallest small business.
We know that not every organization has hundreds of employees and we want to support you where you are, so we’ve put together a special support program with small and micro businesses in mind.

Our all-inclusive support packages include: 

• Remote and On-Site Break Fix Support 
• Pro-active Management of Devices 
• Data Backup 
• Malware and Virus Protection 
• Content Filtering on the Web 
• Spam Filtering 
• Office 365 email (includes a shared calendar and access from all devices) 
• Device Anti-virus 

 

We know that technology can be your biggest asset or your biggest headache. Let the experts at IT Experts keep your business operations running smoothly while protecting you from cyberattack and malware. The IT Experts team is able to work with anyone in your organization, functioning as your own in-house, hired guru, without employee-related overhead costs. Our help desk wait time is usually less than one minute and our engineers are able to fix 90% of our client issues remotely, and in mere moments! 
Contact sales@itexpertaid.com or call(937) 340-1863 for more information.

 

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New Year, New You!

December 29, 2020

This year, streamline your office by getting rid of your old, out-dated tech.
Organizing can be hard, especially when you don’t know if you’re going to need that thing again.

 

We can help.

 

• Remove and recycle old equipment.
• Remove old, unused cables.
• Perform cord maintenance to keep them tidy and out of the way.
• Update software. 
• Update hardware, such as back-up servers and desktops. 
• Install helpful spam filtering.
• Setup Office 365 email for your organization (includes a shared calendar and access from all devices). 
• Install and maintain anti-virus software on all devices.

 

We know that technology can be your biggest asset or your biggest headache. Let the experts at IT Experts keep your business operations running smoothly. We happily provide free estimates and roll-out plans to work with your budget.

Contact sales@itexpertaid.com or call (937) 340-1863 for more information.

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The Cost of Downtime

December 29, 2020

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3 Reasons You Need that Warranty

January 27, 2021

Don’t Leave Your Assets Exposed

Electronics warranties are usually a contested item. While the idea of protecting a recent purchase may be initially appealing, most of us will quickly decline the option to add multi year warranties to our PCs or tablets. We reason that the cost of these warranties doesn’t make sense when compared to the price of the original item and the risk associated with the item being damaged. However, when it comes to business class IT equipment, there are a few more factors that should be considered before deciding to pass on an extended warranty.

Purchasing your warranty through IT Experts is less expensive and uses the exact same warranty technicians and parts as a manufacturer’s warranty.

Some things to consider: 

 

1. The cost of the equipment. Purchasing a business class server for the office is a costly endeavor. It is not uncommon to spend $6,000 -$10,000 on a new server. Buying an extended warranty that guarantees the life of your server for 5 years starts to make more sense. Most small businesses can get 3-5 years of life from a server without having to upgrade.
2. The cost of equipment going down. When you buy a server you are trusting it to run a myriad of business-critical systems, applications, and/or data. A warranty is not only covering the cost of the equipment but also the cost of services it provides. Should the server crash, it typically takes up to 2-3 weeks for a new server to be ordered and installed. This makes the cost of a warranty seem very small when compared to purchasing another server plus recovering the cost of being down for 3 weeks.
3. Maintenance and service costs. Most business-class servers not only offer a warranty of the equipment should it fail, but also provide Professional Support to ensure that any failures are resolved, sometimes in as little as 4 hours. Should the server stop working, a technician from the manufacturer will show up on site with the replacement part as well as have it it installed. Also depending on the hardware type and service package, the warranty will also include software upgrades and patches to ensure that everything is up to date.

 

We know that technology can be your biggest asset or your biggest headache. Let the experts at IT Experts keep your business operations running smoothly by maintaining your assets and extending your warranties if necessary.We happily provide free estimates and roll-out plans to work with your budget.

Contact sales@itexpertaid.com or call(937) 340-1863 for more information.

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We’ve upgraded our systems!

February 24, 2021

New upgrades mean new perks for our clients.
Our new system will allow clients to do the following:

• More automation to assist in streamlining projects
• Better system management for our managed clients
• Better quality reporting
• Help us deliver more, consistent, and better service to our customers
• Improved purchase tracking
• Enhanced invoicing
• Faster Support times

Watch for updated billing.Monthly services will now be invoiced the first of the month. If you normally receive an invoice mid- to late-month, you’ll need to watch for an earlier invoice. You may notice a pro-rated invoice as this switch is made.
We are excited to share these new features with each of our clients. If you are not presently a monthly client, give us a call! We would love to show you how ITExperts can function as your own, in-house, hired tech guru, without employee-related overhead costs. Our help desk wait time is usually less than one minute and our engineers are able to fix 90% of our client issues remotely, and in mere moments! 
We know that technology can be your biggest asset or your biggest headache. Contact sales@itexpertaid.com or call(937) 340-1863 for more information.

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What the Heck is an MSP?!

April 29, 2021

MSP is short for “managed service provider,” and is a company that provides outsourced IT solutions. While not all MSPs offer the same services, some general areas of assistance we at IT Experts cover include:

• General IT support services (for fixing hardware and software issues when something goes wrong.)
• Data backup and disaster recovery.
• Networking infrastructure setup and management.
• Managed communications, which means providing services like email, telephone networks, and so on.
• Cybersecurity, or Security-as-a-Service.
• Auditing and compliance (for instance, HIPAA or ITAR compliance).
• Data analysis and reporting.
• Cloud computing setup and management.
 
The value of having an MSP is that we provide clients with comprehensive IT solutions. Once a service contract has been signed, there is no need for a client to purchase, set up, or manage their hardware or software.
 
A second key benefit of having a contract with an MSP is that we are proactive on an ongoing basis. Unlike a break-fix model, where companies seek outsourced IT help only when something goes wrong, with a ITExperts’ MSP service contract, downtime can be avoided through constant, proactive maintenance and updates.

Why do I need an MSP?
MSPs cater to the needs of small and medium businesses with fewer than 1,000 employees. Typically, organizations of this size are too small to maintain internal IT departments or, if they do have internal IT staff, they lack the capacity to run a complete IT team that is large enough, and diverse enough in its skill sets, to support the company’s complete IT needs.

This is where IT Experts truly excels.
We are able to meet our clients where they are with full-service MSP services and affordable pricing. Whether we are your only IT department or we are supplementing an internal team, we can limit your downtime and set your organization up for future growth and success.

How can an MSP help me?
Schedule a free meeting to discuss how IT Experts can help your organization with proactively managed IT services.

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World-Wide Microchip Shortage

May 27, 2021

Globally, we’ve run into a shortage of microchips. As technology has progressed to the point of “smart” everything (phones, cars, digital assistants, and home appliances), manufacturers of those items have found themselves with a shortage of the essential building block for their products: semiconductors. The increase in demand, along with production limitations and a trade war, has created chip shortage that could last two years.

Why You Need to Know
Due to this shortage, prices for items that depend on built-in electronics have increased, and unfortunately, many items are back-ordered to the point they are difficult to purchase, if retailers are even allowing purchases at all.

Keeping these purchasing difficulties in mind, we are recommending regular, coordinated maintenance programs to extend the life of your existing hardware and server systems. Through planned maintenance, we are able to troubleshoot potential life-ending issues for your hardware and keep your organization running smoothly until the global supply chains are again able to meet the demand.

If your systems are unable to ride out the shortage, IT Experts can help. Thanks to our partnerships with several large, global suppliers, we’re often able to find parts unavailable to the general public.

Because we value our relationships with our clients, we are currently offering a free system check-up to new clients who sign up for our monthly monitoring services. Let us help you! The last thing we want is for anyone to lose sales over an avoidable tech problem.

Click here to schedule an appointment.

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Monthly Service Client Perks

July 30, 2021

Free Security Training for Employees
Cyber security is a hot topic in the business world and news cycle in general. Major corporations held hostage by digital criminals make national headlines almost weekly. If the big guys can’t keep up, what’s a small business to do?

Be Proactive
Proper planning and training are essential to keep your business safe.
One of the ways IT Experts helps our clients prepare for digital attacks is through training. We provide free security training for the employees of any client with an active service agreement. We do this through a mix of:

• Dark web monitoring ($900-$1500 per month without a service contract)
• On-site coaching ($500 per training session without a service contract)
• Simulated phishing attacks ($300 per simulation without a service contract)

Globally, businesses face over 100,000 malicious websites and 10,000 malicious files every day. Don’t leave your business exposed! Contact us today to set up FREE SECURITY TRAINING for your employees.

Do you need to activate a service agreement? Please call (937) 528-2460 or email sales@ITExperts.us for pricing. 

 

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